Citizen report card on Public Health Services at Commune Level in Dien Bien Province

Citizen report card on Public Health Services at Commune Level in Dien Bien Province
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Name:Citizen report card on Public Health Services at Commune Level in Dien Bien Province
Description:

The Health Department of Dien Bien province, with financial and technical support from UNICEF, has undertaken a survey on customer satisfaction to communal public health services using Citizen Report Card (CRC) tool in 6 communes of 3 districts covering Thanh Yen and Noong Luong (Dien Bien district); Chieng So and Keo Lom (Dien Bien Dong district); Nam Ke and Quang Lam (Muong Nhe district). 

Surveying service users’ feedback and satisfaction levels of the health services provided at commune level and using CRC in Dien Bien aims at 2 specific objectives:

  • To collect feedback on service quality and user satisfaction levels with the communal health services including: (1) Antenatal care, (2) Medical check-up, (3) Vaccination, (4) Maternal and child healthcare during and after birth (5) Communication.
  • To provide specific recommendations for monitoring and evaluating the implementation of the 5-year provincial socio-economic development plan and health plan against objectives and targets as well as suggestions to improve the quality of health services at commune level.

This research collects users’ feedback and evaluates users’ satisfaction for 05 healthcare services provided by CHS (Commune Health Clinics) on 7 aspects including:

  1. Availability of the services;
  2. Accessibility to the services;
  3. Use of the services;
  4. Quality of the services;
  5. Users’ satisfaction;
  6. Problems encountered by users of the services;
  7. Recommendations for improvements.

This is a sociological survey with the participation of the people who used 5 services, using quantitative, cross and descriptive statistical method. Respondents were 300 mothers with small children (these were the users of 4 services including pregancy check-up and conselling, MCHC during and after the labor, vacinnation and communication) and 300 users of diagnostic and treatment services at CHS (including 188 mothers repeated from the first group, 34 women and 78 men).

Filename:RC Dien Bien ENG.pdf
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